After a workplace injury, you may file a workers’ compensation claim seeking benefits for your medical care and lost income. Although you may receive the contact information for the workers’ compensation adjuster handling your claim, the adjuster may not respond to your emails or voicemails in a reasonable timeframe. In some cases, they may not provide a response at all. Knowing what to do if workers’ comp is not responding can help you access the benefits you need to recover from a workplace injury. Here are some ways to avoid losing the benefits you’re owed due to workers’ comp adjuster tricks.
Change Your Tactics
First, you can change how you contact the workers’ compensation insurance company. Try calling the adjuster assigned to your case at different times of the workday, as you may catch the adjuster on the phone rather than leaving voicemails. Alternatively, ask to speak to a supervisor on the customer service line if you cannot get a hold of the adjuster and they refuse to return your calls or emails. Finally, if you cannot get a hold of anyone at the workers’ compensation insurer, you can send written correspondence via certified mail to have proof that the insurer received your correspondence. That way, the adjuster or their insurance company cannot deny that they received your correspondence.
Keep a Record of All Communication
Next, you can help your case by keeping a record of all communication with the insurance company. Keep a record of the dates and times you called the adjuster, who you spoke to when you reached someone on the phone, notes of what you discussed on calls, and copies of emails or letters to or from the insurance company.
Stay Organized
Keep records of your workers’ compensation claim and all correspondence with the insurance company organized so you do not lose critical documents. Keep your records organized chronologically so you can quickly refer to a phone conversation or email on a particular date.
File a Complaint with the State Workers’ Compensation Board
Finally, suppose the workers’ compensation adjuster will not return your calls or emails or the insurance company has unreasonably delayed your claim or the payment of benefits. In that case, you can file a complaint with the South Carolina Workers’ Compensation Commission. It regulates workers’ compensation insurers and can take action against bad faith tactics like refusing to return a claimant’s calls or emails or unreasonably delaying benefits.
Contact an Experienced Workers’ Compensation Attorney
When your workers’ comp adjuster is not responding to your calls or emails, get the legal help you need to pursue the financial benefits needed for your medical care and lost wages. Contact Stewart Law Offices today for a free, no-obligation consultation to learn more about workers’ comp delay tactics and discuss how our firm can assist you with seeking the medical and wage loss benefits you deserve.
